The Helply

Welcome to The Helply. This Privacy Policy explains how The Helply ("we", "our", or "us") collects, uses, stores, and protects your personal information when you use our mobile applications. This Privacy Policy applies to:

• The Helply (User App)
• The Helply Partner (Technician App)

By using our applications, you agree to the collection and use of information described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

• Full Name
• Mobile Number
• Email Address
• Profile Photograph
• Service Address
• Business Information (Partner App)
• Bank Account or Payment Details (where applicable)
• Device Information
• Device Identifier
• Operating System
• App Version
• Crash Reports
• Diagnostic Information

2. Location Information

With your permission, we collect location information to:

• Find nearby service providers.
• Assign nearby customer requests.
• Display service locations.
• Enable live service tracking.
• Improve service quality.

Background location is used only during an active service request where required.

3. Camera, Photo Library & Microphone

Camera

• Capture service-related photos.
• Upload profile pictures.
• Verify identity (where applicable).
• Record work completion evidence.

Photo Library

• Select and upload images.
• Upload profile photos.
• Share service-related images.

Microphone

Microphone permission is requested only when recording videos inside the application.

4. Push Notifications

We may send notifications regarding:

• New bookings
• Service updates
• Booking confirmations
• Payment updates
• Account notifications
• Optional promotional messages

You can disable notifications anytime from your device settings.

5. How We Use Your Information

• Create and manage your account.
• Authenticate your identity.
• Process bookings and service requests.
• Connect customers with service professionals.
• Enable live service tracking.
• Process payments.
• Improve our services.
• Prevent fraud and abuse.
• Provide customer support.
• Comply with legal obligations.

6. Sharing of Information

We do not sell your personal information.

Your information may be shared only with:

• Customers and service professionals involved in a booking.
• Payment providers.
• Cloud hosting providers.
• Analytics and notification providers.
• Government authorities where required by law.

7. Third-Party Services

Our applications may use trusted third-party services including:

• Firebase
• Google Maps Platform
• Razorpay Payment Gateway
• Apple Push Notification Service (APNs)

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to help protect your information from unauthorized access, disclosure, alteration, or destruction.

9. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Your Rights

• Access your personal information.
• Update your profile.
• Correct inaccurate information.
• Delete your account.
• Withdraw permissions through device settings.

11. Account Deletion

Users and Partners can permanently delete their account directly from inside the application.

Navigate to: Profile → Account Settings → Delete Account

Once requested, your account will be removed from our active systems. Certain information may be retained where required by applicable law, fraud prevention, taxation, dispute resolution, or other legitimate business purposes.

If you experience any issues deleting your account, please contact us.

12. Children's Privacy

Our services are not intended for children under the age of 13.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

14. Contact Us